Curious about how outsourcing can unlock success and growth for your business? Let’s look at a few real-life examples of US Companies that have leveraged outsourcing to the philippines to optimize their operations, reduce costs, and achieve outstanding results. In recent years, outsourcing has emerged as a strategic option for businesses to thrive. It’s not just a trend, the advantages are extremely clear for business owners, start-ups, entrepreneurs and coaches alike: from streamlining workflows to saving costs, to scaling operations effectively.
By partnering with outsourcing providers, you can find exceptional talent and resources that will help you concentrate on what truly matters. Many top U.S. companies have openly embraced outsourcing and with extraordinary results. In this post, we’ll discuss the benefits of outsourcing and how you can leverage outsourcing effectively in comparison to real-life examples of companies that utilize this strategy.
What Tasks Do Companies Outsource?
Let’s first take a look into what real-life examples of tasks and services businesses often seek when outsourcing to remote workers. The possibilities are endless, but we’re going to focus on the most common services. Do keep in mind that the services a business needs varies depending on the type of industry, it’s size, and strategic goals. There is no one-size-fits-all-solution. Some of the most common outsourcing services that companies take advantage of:
Customer Service
Customer service helps businesses ensure round-the-clock support without the need for extensive in-house teams – especially for businesses who handle high call volumes. By outsourcing to the Philippines, offshore call centers provide trained personnel who can provide professional and prompt customer support. This leads to improved customer retention and satisfaction: the core value of customer service. Some of the more popular outsourced customer service channels can include:
- Chat/Live/Ticket support
- Email support
- Phone support
Below is a guideline of basic customer service tasks you can easily outsource:
- Responding to customer inquiries via email, chat, or phone calls
- Processing orders, returns, and refunds
- Providing technical support or troubleshooting assistance
- Tracking shipments and updating customers on order statuses
- Managing complains and resolving issues
- Monitoring and responding to customer reviews
- Escalating complex issues to the appropriate departments
Administrative Support
Approximately 29% of US businesses, with fewer than 50 employees outsource work – including administrative duties; while approximately 300,000 jobs are outsourced overseas annually. This statistic underscores the growing trend to leveraging outsourcing as a means to optimize operations whilst staying competitive in the market and has such become a strategic approach for many businesses aiming to enhance efficiency, productivity, and focus on their core operations.
Administrative tasks in particular tend to bog down business owners, making outsourcing and delegation an ideal solution to reclaiming valuable time. Below are some common tasks to outsource to a virtual assistant:
- Scheduling meetings and managing calendars
- Data entry and file organization
- Preparing reports and presentations
- Managing correspondence and email inboxes
- Coordinating travel arrangements
- Transcribing meeting notes and recordings
- Updating CRM systems and databases
- Processing invoices and purchase orders
- Researching vendors, tools, or resources
- Preparing agendas and taking meeting minutes
Social Media Management
All businesses aim to utilize their online presence, and it’s key to ensure you engage with your audience. This task in particular can become tedious, and in many businesses, involves a number of steps. Nearly 48% of small businesses handle social media in-house, whilst the remaining 52% opt to outsource social media management to offshore experts. There are a number of vetted agencies that are specialized to handling hands-on social media growth, or freelancers who specialize in growing social media platforms and managing them. Common tasks to outsource for social media management include:
- Creating and scheduling social media posts
- Monitoring comments, messages, and mentions
- Designing graphics and visuals for social media
- Analyzing social media metrics and performance
- Researching and implementing trending hashtags
- Running paid social media ad campaigns
- Writing engaging captions and content
- Managing content calendars and posting schedules
- Engaging with influencers or brand ambassadors
- Developing strategies to increase followers and engagement
Website Development
Website development services can help establish a robust online presence in any business. However, the cost of hiring web developers domestically can be substantial. In the United States, web development services typically range from $100 – $200 per hour, highly dependent on the project’s complexity and amount of expertise required. In contrast, Web Developers in the Philippines can offer a more cost-effective solution, with rates leveraging between $20-$50 per hour. This significant cost difference allows many businesses to allocate their resources much more efficiently while maintaining high-quality web development standards.
Common tasks to outsource for Website Development may include:
- Designing and customizing website templates
- Implementing responsive and mobile-friendly designs
- Developing e-commerce functionalities and product listings
- Installing and managing plugins or extensions
- Optimizing website performance and loading speed
- Conducting regular backups and updates
- Setting up security protocols and monitoring breaches
- Creating landing pages for marketing campaigns
- Troubleshooting bugs and technical issues
- Integrating analytics tools to track website performance
Whilst some of the more common uses for Website Development may include the use of WordPress, HTML, CSS, Jquery, ACF Integrations, and more.
5 Leading US Companies That Outsource Business Operations
The Philippines has undoubtedly become a premier market for business outsourcing – attracting numerous US companies seeking to enhance efficiency and reduce operational costs. Here are top 5 notable US companies that have outsourced their operations to the Philippines and what tasks they have outsourced.
We all know that Google is a global leader in technology, specializing in internet-related services and products. From outsourcing IT services, app development, software development and analytical consulting to their Manila office, which has become a great success particularly in the Asia-Pacific region.
Wells Fargo
With a history dating back to 1852, Wells Fargo is a multinational financial services company that has outsourced fraud management, financial accounting, payroll, and customer support.
Amazon
Established in 1994, Amazon is a multinational technology company focusing on e-commerce, cloud computing, and artificial intelligence and has utilized outsourcing to the Philippines, primarily focusing on Customer Service by handling customer inquiries and supportive tasks.
American Express
American Express is a multinational financial services corporation who has greatly scaled global operations by outsourcing customer service tasks and collection services to the Philippines.
Pfizer
Pfizer is a multinational pharmaceutical corporation who has sought to enhance their operational efficiency by outsourcing certain business processes, including administrative tasks, to the Philippines.
Stay on Top of the Market with Outsourcing
Outsourcing is more than just a cost-effective solution. It’s a strategic tool for growth and innovation with today’s dynamic business market. By delegating time-consuming tasks, companies that begin to focus on growth and scalability, while staying efficient and competitive.
It’s no wonder why some of the top leading businesses in the United States have turned to outsourcing, and the top 5 listed here are just the tip of the iceberg. You’d be surprised to learn that Microsoft, AT&T, Facebook (now called Meta), Coca-Cola, and Chevron are also at the top of the list!
Ready to explore outsourcing services for your own business? Whether your a start-up or well-established business, from an independent coach to an entrepreneur: a trusted outsourcing company can help you identify your needs, your goals, and help you discover the positive impact that flexible remote workers can offer for your business. Task It Quick can help you identify and tailor outsourcing solutions by booking a free discovery call and matching you with our talented pool of experts.
