Customer Service VA

Job Code: CSVA0001

We are seeking a detail-oriented and proactive Customer Service & Outreach Virtual Assistant to join our remote team. The ideal candidate will handle basic customer service representative tasks while also engaging in customer outreach to foster strong client relationships. This role requires excellent English communication skills, both verbal and written, and a professional demeanor. You will communicate with customers based in the United States via phone and email, ensuring an exceptional experience that builds trust and loyalty.

Application Steps:

Step 1: Click on “Apply Now” on this job post.

Take the time to complete your application by providing all of the required information in the application form. Remember to update and proofread your resume to ensure accuracy and relevance.

Step 2: Complete the Basic Skills Assessment

Within the application form, you will find an assessment to complete and submit through Toggl. After completing the assessment, please upload your results within the application form.

Step 3: Complete the Language Assessment

As part of our selection process, we require candidates to take a language test to assess their proficiency. Ensure you are in a quiet and distraction-free environment before starting the test. You can access the language test by clicking on the provided link within the Application Form – SmallTalk.

Step 4: Complete the DISC Assessment

You will also find a DISC Personality Assessment within the application form. Completing this assessment allows us to gauge your personality type to better match you with the most suitable job type and client type. The DISC Personality assessment will be through Truity.

Step 5: Our Recruitment Team will Contact You upon Review of your Application

Once your application has been submitted, our Recruitment Team will contact you through Email to schedule an initial interview that will suit your availability. We’re eager to connect and learn more about your qualifications – and we strongly believe in providing each candidate an equal opportunity.

Work Hours:

Flexible schedules are available for part-time or full-time positions.
Candidates must have clear availability and demonstrate a commitment to their agreed-upon work hours.

Key Responsibilities

Customer Service:

Customer Support: Address customer inquiries, issues, and concerns through email and phone promptly and professionally.
Problem Resolution: Troubleshoot and resolve customer issues, escalating complex matters to the appropriate team when necessary.
Account Updates: Maintain accurate and up-to-date customer records in the company’s CRM system.
Order Assistance: Support customers with placing orders, tracking shipments, processing returns/exchanges, and providing updates on their account or order status.
Follow-Up: Conduct follow-ups to ensure customer satisfaction and resolve pending issues.

Customer Service Outreach:

Proactive Engagement: Conduct outbound calls and emails to check in with customers, offer assistance, and inform them of new services or updates.
Upselling and Cross-Selling: Identify opportunities to recommend additional products or services based on customer needs.
Survey and Feedback Collection: Engage with customers to gather feedback and understand their preferences or concerns to improve service delivery.
Relationship Building: Establish trust and nurture long-term relationships with customers through meaningful interactions.

Qualifications

Language Skills: Exceptional English communication skills, both verbal and written.
Professional Demeanor: Ability to project a polished and professional tone in all communications.
Detail Orientation: Strong organizational skills with a keen eye for detail.
Interpersonal Skills: Ability to build rapport, nurture relationships, and handle customer interactions empathetically and effectively.
Proactivity: Self-motivated with a willingness to take initiative, especially during outreach activities.
Technical Skills: Familiarity with CRM systems and email communication tools is a plus.

Benefits of working through Task It Quick

A fully remote working opportunity.
Flexible part-time or full-time schedules.
An opportunity to grow in a supportive, team-oriented setting with exclusive benefits.

About Task It Quick

Task It Quick matches talented remote assistants working from home with awesome clients, including startups, small businesses, large enterprise, and independent professionals, located all over the world.

Department:

Customer Service

Employment Type:

Freelance | Independent Contractor

Location:

United States

Workplace Type:

Fully remote

Compensation: