Services
Hire an experienced Virtual Assitant for Administratrative Support, Customer Service and more.
Start-To-Finish Service
From start to finish, we manage recruitment, onboarding, training, and monitoring, we take care of every step to ensure your Virtual Assistant thrives—including rewarding bonuses to keep them motivated.
We monitor your VA's Performance
Every Client and Virtual Assistant is paired with a dedicated manager to oversee tasks and communication, ensuring our standards align with expectations.
Fast & Free replacement cover
We’re committed to ensuring we foster positive partnerships. If your Virtual Assistant selected isn't the right fit, we’ll find you a replacement at no added cost.
Here's what our Virtual Assistants can help you with
Administrative
- Data entry, database and CRM management
- File Organization and document preparation
- Creating and updating spreadsheets
- Managing online filing systems
- Preparing meeting agendas and taking notes during virtual meetings
- Processing invoices and managing payments
- Scheduling and coordinating appointments
- Email Management
Customer Service
- Responding to customer inquiries via email, chat, or phone
- Managing and resolving customer complaints or issues
- Providing product or service information to customers
- Processing orders, refunds, and exchanges
- Tracking shipments and updating customers regarding order status
- Assist customers with account set up
Social Media Management
- Social Media Engagement (responding to comments, messages, mentions)
- Create and schedule social media posts across multiple platforms
- Write engaging captions tailored to your target audience
- Design simple graphics using Canva or similar
- Research trending hashtags and keywords
Graphic Design
- Designing social media graphics and banners
- Creating simple logo designs or variations
- Developing basic website graphics (headers, icons, etc.)
- Designing flyers, brochures, and posters
- Producing infographics
- Creating presentation slides and templates
- Designing email marketing templates and newsletters
- Creating graphics for online ads or campaigns
- Customizing Canva templates for business
- Creating thumbnails for Social Media, Video, or various content
Website Development
- Creating Customized WordPress Websites
- Basic HTML and CSS design tweaks
- Crafting basic landing, sales, or general website pages
- Managing website backups and performing restores
- Conducting basic website audits for errors
- Integrating Social Media or Widgets into websites
- Ensuring website responsiveness across devices
- Integrating third-party APIs and tools
Digital Marketing
- Conducting keyword research to optimize SEO strategies and content
- Writing and editing blog posts, social media content, or website content
- Monitoring and analyzing website traffic using tools such as Google Analytics
- Developing and maintaining a content calendar
- Performing competitor analysis to identify opportunities for growth
- Managing and tracking influencer collaborations or affiliate marketing programs
Operations Management
- Managing and updating project timelines and task trackers
- Coordinating with team members to ensure project milestones are met
- Organizing and maintaining operational documentation and records
- Scheduling and managing team meetings
- Assisting in tracking and reporting on key performance metrics
- Handling basic bookkeeping and expense tracking to support operational budgets
- Creating and updating standard operating procedures (SOPs) for streamlined workflows.
- Conducting research to support process improvements or operational strategies
Project Management
- Creating and maintaining project timelines and schedules
- Monitoring project milestones and ensuring deadlines are met
- Communicating updates and progress reports to stakeholders
- Following up with team members to ensure task completion
- Managing project management tools such as Monday.com, Trello, and Asana.
- Identifying bottlenecks and suggesting solutions to keep projects on track
Writing Services
- Drafting and editing blog posts, articles, website content, or social media posts
- Copywriting newsletters, website content, or social media posts
- Creating engaging social media captions and content
- Proofreading and editing documents for grammar and clarity
- Drafting website copy, such as "About Us", service descriptions.
- Writing content for marketing materials
- Researching and creating outlines for long-form content
How it works
Discovery Call
To thoroughly understand your business, its unique needs, and your expectations for a virtual assistant. This allows us to identify and match you with the most suitable candidates who align perfectly with your requirements.
Talent Screening
Following the discovery call, our HR team will carefully source the most qualified candidates from our talent pool for a pre-screening interview. Every member of our talent pool has already passed an initial evaluation by our SME team, and the pre-screening process ensures their skills and expertise are precisely aligned with your specific needs.
Panel Interview
Our recruitment team conducts panel interviews with the shortlisted candidates. This comprehensive process allows us to thoroughly evaluate each candidate's expertise, communication skills, and ability to meet the specific requirements of your business.
Client Interview
The shortlisted candidates who have successfully passed the screening process will be presented to the client along with their resumes. Our HR manager will coordinate and facilitate the final interview, ensuring a smooth and efficient process for selecting the ideal candidate for your business.
Orientation
Once you’ve selected the ideal virtual assistant, they will be assigned a dedicated general manager. This manager will provide an in-depth orientation on your business operations and requirements, ensuring the virtual assistant is fully prepared to meet your expectations. The general manager will also assist both the client and the virtual assistant in setting up the necessary systems and software, remaining available for ongoing support throughout the onboarding process.
Support and benefits
Your virtual assistant will work closely with their dedicated general manager during the initial months to ensure a seamless transition and effective collaboration. As they fully integrate into both teams, they will also enjoy ongoing benefits through tenure such as rewards and incentives, fostering motivation and continued success in their role.
Don't Just Take Our Word For It